REFUND POLICY

Our Policy Is Built on Trust and Understanding

We know life can change in an instant—new babies, moves, health issues, or broken hearts. Deposits are non-refundable but 100% transferable to any future litter with no expiration date. If we cannot provide a healthy puppy from your chosen litter, you receive a full refund within 7 days. In cases of serious hardship we have quietly returned deposits even when not required. Our reputation is worth far more than any single reservation fee. You will always be treated the way we would want our own family treated.

Full Refunds – When They Happen

If a litter has complications and no healthy puppy is available → immediate full refund. If documented serious illness, death in family, or military deployment occurs → full refund, no questions. We have processed these refunds quietly and quickly for years without hesitation. All we ask is honest communication; paperwork is never required for compassion. In 18 years we have never kept money from a family truly in need. Sunshine stands with you when life hurts.

Health Guarantee vs. Refund Policy

Every puppy leaves with a strong 26-month written congenital health guarantee. If a covered genetic issue ever arises, we first offer vet-cost coverage or a replacement puppy. Cash refund under the health guarantee is available only by mutual agreement. In nearly two decades we have replaced or refunded fewer than five families. Full testing results shared upfront mean surprises are almost nonexistent. You reserve with eyes wide open and a heart full of confidence.

What Your Deposit Actually Does

A deposit secures your place in line and is accepted only after we talk personally. It turns away other waiting families, reserves veterinary appointments, and plans delivery. Because of this, deposits are non-refundable after 48 hours of placement. However, that same deposit lives forever and moves with you to any future litter. Many families have waited 1–3 years and say the wait brought them their perfect puppy. Your deposit is never lost—it’s simply waiting for the right timing.

After You Choose Your Specific Puppy

Once you select your individual puppy (usually at 6–7 weeks), the deposit becomes non-transferable. At that moment we have officially turned away every other family for that baby. Final payment is due by 7 weeks; after final payment no refunds are possible. This protects the puppy’s future and the families still waiting behind you. We match hearts carefully—puppy selection day is joyful, never rushed. By then you’ll already be in love, and so will we.

Special Consideration for Military & First Responders

Orders change, deployments happen—we hold your deposit interest-free for up to three years. Simply notify us and your spot moves to the next suitable litter, no penalty. Several Sunshine families have taken their Goldens overseas after waiting through duty. Your service to our country matters deeply; your deposit is protected no matter where you serve. We are honored to hold your place until you’re ready to come home to puppy breath. Thank you—your Golden will be waiting with a wagging tail.